Joint Operations

“Martyn and his team have been great to work with. This was our second office refit project together, and once again, they brought the business’s requirements and needs to life with a real focus on customers.

The team are a genuine pleasure to work with, professional, reliable, and committed to delivering quality. A special mention to Terry, the project manager, who was outstanding throughout. No matter how big or small the request, he handled everything with calmness, patience, and support, making the whole process smooth and stress-free.

We’re delighted with the results and look forward to working together again on future projects.”

Lizzie Hessey – People & Culture Advisor

When Joint Operations got in touch in 2024, they had a familiar problem. Success.

The business had grown significantly since its first fit-out with us in 2019. More people. Evolving ways of working. And now, a move to significantly larger premises, approximately 12,000 sq. ft across two floors, that needed fitting out from scratch.

The challenge? Nine weeks to deliver it all. New furniture throughout. Minimal disruption to the team. And a workspace that could support continued growth without losing what already worked.

Because we’d worked with Joint Operations before, we already knew the team and understood how the business operated. That relationship meant we could move quickly.

But the move to larger premises created a bigger opportunity, a chance to look forward, not just replicate what existed.

Our early conversations focused on how they actually work day-to-day. What the business had planned. Where the previous setup no longer served them. These discussions revealed patterns we could design around, allowing us to plan an upgraded version of their workspace based on real use rather than assumptions.

The larger footprint gave us greater scope to create different working environments without overcomplicating the space.

The layout includes open areas for team discussions, informal seating for quick conversations, and enclosed acoustic pods for calls and virtual meetings. Agile work areas allow teams to adapt as needs change, helping the office remain flexible over time.

Each area was designed to support quiet, focused work whilst also enabling collaboration and social interaction across the two floors. The key was making these shifts in function feel intuitive, not forced.

Once the functional layout was agreed upon, we produced a full 3D model of the office. This helped the Joint Operations team see the finished space before a single piece of furniture arrived.

Being able to visualise finishes, colours and spatial relationships early meant we could resolve design details whilst maintaining momentum. It kept decisions moving and supported a smooth delivery programme – critical when working to a nine-week deadline.

Creating a comfortable, practical working environment wasn’t an add-on. It was built into the brief from the start.

The fit-out includes electronically height-adjustable desks for all staff, ergonomic seating and carefully planned zoning to manage noise and concentration. A dedicated Wellness Room provides space for quiet breaks, alongside an on-site gym to support movement during the working day.

These elements are integrated into the layout in a straightforward way, supporting staff without disrupting office flow or making them feel like afterthoughts.

With a considerable scope of work and a nine-week delivery window, the project relied on clear communication and close teamwork. Weekly meetings kept decisions moving and expectations aligned, with additional sessions whenever needed to address specific challenges. This rhythm helped maintain pace on site and avoided unnecessary delays.

The completed workspace reflects who Joint Operations is as a business today, a well-organised environment that supports the team now and allows for future growth.

Delivering a 12,000 sq. ft office fit-out in nine weeks is no simple feat. It required a clear process, a dedicated team and a client relationship built on trust and honest communication.

Because Joint Operations knew how we worked – and we understood their business – we could move at pace without sacrificing quality. That’s the advantage of working together more than once.

We’re proud of what we achieved together, and even more pleased to have supported Joint Operations as they enter the next stage of their business growth.