Being your trusted workspace design and fit-out partner is a position we take great pride in.
We centre our values around delivering a standard of service from initial point of contact, through all our numerous engagements as the project develops, to the final furnishing to be installed which exceeds expectation. Our personable and diligent efforts continue on past the handover phase, and we aim to grow and develop our relationship over a long period.
Once we have delivered your new workspace, detailed Operation and Maintenance manuals will be provided, which identify product warranties, and cleaning schedules to support on-going maintenance. Our policies are very transparent, and a contract is signed outlining a period in which to identify defects and bring it to our attention. In this instance, we would return to site and rectify any defects completely at our cost.
For your peace of mind, and to demonstrate our confidence that we will finish your project free from defects we have a retention payment policy. This allows you to withhold 2.5% of the contract value until the defects liability period is complete and that you are completely satisfied that the project has been delivered as promised. For clarity, defect periods can range between 3 – 12 months depending on the size, scale, and complexity of the project. We pride ourselves on displaying honesty, openness, reliability, and attentiveness through each stage of your workspace process and with all members of the AMH team, including our suppliers.
To note, there has never been a circumstance where we have lost our retention payment and our commitment to building long lasting relationships is demonstrated by our re-appointment to multiple sites and projects for businesses such as Newsquest Media Group, Bouygues, Alliance Pharmaceuticals, Plessey, British Heart Foundation and Permasense.
We remain at hand to offer further guidance and support should there be any changes to your business and modifications needed over time. Our doors are always open and our friendly team ready to assist you.
Feel free to visit our offices in the heart of tranquil Somerset countryside only 30 minutes from Bristol city centre or call us on 0117 231 0077.